Milky Craftbag
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Contact Us

Questions about our sweets or want to place a custom order? Our team typically responds within a few hours.

Email usWe reply within hours, seven days a week, to help with orders and questions.
Call usReach our team during business hours for personal recommendations and bulk orders.
Visit our shopExplore our full range of handmade confectionery and premium sweets online, or drop by to taste before you buy.
Opening hoursElizabeth Street 150, Melbourne VIC 3000
Good to know

Frequently asked questions

Most orders arrive within 3–5 business days. We'll send you a tracking link as soon as your box ships, so you can watch it on its way.

Absolutely — just let us know within a few hours of ordering and we'll make the change or cancel it completely.

Yes — choose your wrapping style at checkout and we'll present your sweets beautifully, with a handwritten note if you'd like.